FAQ Topic: Public Works FAQs

How do submit a request for a pool adjustment?

Please submit the start and stop meter readings and the date you filled your pool.  We will adjust only the sewer portion of your bill.  Please mailed this information to PO Box 431, Belmont, NC 28012 or email this information to customerservice@cityofbelmont.org

Can I pay my bill over the phone?

No, we can’t process payments by phone.  We provide several different payment options. You can pay online using your debit/credit card, drop a check or money order in our drop boxes located behind City Hall, mail in your payment, or sign up for automatic draft.  You can sign up for automatic draft on our website … Continued

Can I transfer my water and sewer service to a new address?

No, we do not transfer accounts.  If you’re moving from one address and wish to start service at another, please fill out a disconnection of service request form for your current address, then fill out a request for service for the new address.  You can access these forms on our website by clicking here.

How do I locate my account number?

Your account number is located at the top of your water bill. Don’t forget to include the “-0” at the end when logging into your account at www.belmont.watersmart.com.

How can I pay my water bill?

The City of Belmont provides several payment options. You can pay online using your debit/credit card, drop a check or money order in our drop boxes located at CityWorks or City Hall, mail in your payment, or sign up for automatic draft by clicking here.  

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