FAQ Topic: Public Works FAQs

How do I know if I have a water leak?

You can monitor your water usage on our online portal: www.belmont.watersmart.com.  Once you have registered your water account online you can also set-up leak alerts.  If you need immediate assistance please contact our public works department at 704-825-0507 and they will be able to assist you.

How can I find answers to drinking water quality questions or concerns?

The City of Belmont provides its customers with a Water Quality Report every year. This provides detailed information on drinking water quality.  The most recent report is available here. If you have additional questions or concerns about your water quality, please contact the water plant at 704-825-2625.

When do you charge late fees?

We charge a $15.00 late fee on the 15th of each month for any accounts that aren’t paid in full by 5:00 PM.  We also charge a $50.00 delinquency penalty on the 21st of each month at 5:00 PM.

What if I can’t pay my bill on time?

We offer an extension once per 6 months which you can receive by emailing customerservice@cityofbelmont.org or by calling us at 704-825-5586, option 4.

Is City Hall open yet?

All City services have moved to the new CityWorks facility located at 1401 E. Catawba Avenue and the building is now open to the public.

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