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FAQ Topic: Public Works FAQs

I had a water leak, can I get an adjustment made to my bill?

Yes. In order for us to process an adjustment on your account, please submit a copy of the repair receipt or invoice and we will adjust the sewer portion of your bill that has the highest amount due. Contact customerservice@cityofbelmont.org with additional questions.

Can I pay my bill over the phone?

No, we can’t process payments by phone.  We provide several different payment options. You can pay online using your debit/credit card, drop a check or money order in one of our drop boxes located at CityWorks (1401 E. Catawba Street) or City Hall (115 N. Main Street), mail in your payment, or sign up for … Continued

Can I transfer my water and sewer service to a new address?

No, we do not transfer accounts.  If you’re moving from one address and wish to start service at another, please fill out a “Stop Service” request form for your current address, then fill out a “Start Water Account” request for service for the new address.  You can access these forms on our website by clicking … Continued

How do I locate my account number?

Your account number is located at the top of your water bill. Don’t forget to include the “-0” at the end when logging into your account at www.belmont.watersmart.com.

How can I pay my water bill?

The City of Belmont provides several payment options. You can pay online using your debit/credit card, drop a check or money order in one of our drop boxes located at CityWorks (1401 E. Catawba Street) or Old City Hall (115 N. Main Street), mail in your payment, or sign up for automatic draft by clicking … Continued

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