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Help

For questions or support, contact:

  • Phone: 555-555-5555
  • Email: help@proudcity.co

Frequently asked questions

To find out information about burial plots in Greenwood Cemetery please call Samantha Thornburg at 704-825-0507 or submit your request online here

To find out information about burial plots in Greenwood Cemetery please call Samantha Thornburg at 704-825-0507 or submit your request online here

No, plastic bags cannot be recycled.  The recycling business is in constant flux right now, so the list of items that can be recycled can change.  To view the current list of items that can be recycled, click here.

The recycling business is in constant flux right now, so the list of items that can be recycled can change.  To view the current list of items that can be recycled, click here.

To view the list of items you can place our for pick-up during bulk pick-up weeks click here.

Bulk pick-up occurs once per quarter.  To view the current garbage, recycling, and bulk pick-up calendar, click here.

Please contact Waste Pro at 704-839-7800 or submit a report online here: https://www.tracezonline.com/NewIncident.aspx?it=1&di=138&ci=48.  If you don’t receive prompt service, please contact our Public Works Department at 704-825-0507.

You can report the issue through our online portal: https://belmont-nc.proudcity.com/report-a-problem/, otherwise please contact our public works department at 704-825-0507 and they will be able to assist you.

To see the list of holidays that will delay your normal trash and recycling pick-up days click here.

You can report the issue through our online portal: https://belmont-nc.proudcity.com/report-a-problem/, otherwise please contact our public works department at 704-825-0507 and they will be able to assist you.

You can report the issue through our online portal: https://belmont-nc.proudcity.com/report-a-problem/, otherwise please contact our public works department at 704-825-0507 and they will be able to assist you.

You can monitor your water usage on our online portal: www.belmont.watersmart.com.  Once you have registered your water account online you can also set-up leak alerts.  If you need immediate assistance please contact our public works department at 704-825-0507 and they will be able to assist you.

For applications and more information regarding our Boards and Advisory Committees, please visit our Engage web page to see all of the ways you can get involved.

The City of Belmont provides its customers with a Water Quality Report every year. This provides detailed information on drinking water quality.  The most recent report is available here. If you have additional questions or concerns about your water quality, please contact the water plant at 704-825-2625.

Currently, the City of Belmont offers a variety of benefits to its full time employees including health, dental, and vision insurance.  For more information on our full list of benefits, please contact our Human Resources Department at humanresources@cityofbelmont.org.

Income taxes are collected by the  State of North Carolina.  You can find more information on state income taxes on this website: https://www.nc.gov/services/taxes

To view the current county and municipal tax rates go to the following website: https://cms3.revize.com/revize/gastoncounty/Documents/tax-office/2019TaxRates.pdf

To view the current property tax amounts on a property visit: https://gastonnc.devnetwedge.com/

To view the current county and municipal tax rates go to the following website: https://cms3.revize.com/revize/gastoncounty/Documents/tax-office/2019TaxRates.pdf

To search for information on current and/or previous tax bills and payments visit the following website for more information: http://gastonnc.devnetwedge.com/

For more information on liquor license please visit the North Carolina ABC Commissions website by clicking here.

For information on how to enroll at Gaston Community College visit their website by clicking here.

If you have received a summons for jury duty and need additional information, visit the Gaston County Courts website by clicking here.

You can report a minimum housing violation online here or by contacting the city’s code enforcement officer via email at cray@cityofbelmont.org, or by phone at 704-616-6733.

These magnets can be picked up at City Hall.  They are currently located on the side of the drop box located next to the back door to City Hall.

The City of Belmont contracts with WastePro for solid waste and recycling services.  If your trash or recycling bins were not emptied, please call WastePro at 704-839-7800 or submit on online ticket by clicking here.

We charge a $15.00 late fee on the 15th of each month for any accounts that aren’t paid in full by 5:00 PM.  We also charge a $50.00 delinquency penalty on the 21st of each month at 5:00 PM.

We offer an extension once per 6 months which you can receive by emailing customerservice@cityofbelmont.org or by calling us at 704-825-5586, option 4.

No.  At this time we do not have a date to reopen our city buildings. Please continue to use our other payment and communication options.

We offer a one-time forgiveness to assist you with your highest bill per 12 month period.  Please submit an explanation of the situation in writing to city hall and as a courtesy, we will process a one-time adjustment.

You can purchase spigot locks at Lowes, Home Depot, or Amazon.

No, we do not offer bill adjustment for lawn watering or power washing.

Please submit the start and stop meter readings and the date you filled your pool.  We will adjust only the sewer portion of your bill.  Please mailed this information to PO Box 431, Belmont, NC 28012 or email this information to customerservice@cityofbelmont.org

Yes. In order for us to process an adjustment on your account, please submit a copy of the repair receipt or invoice and we will adjust your water bill that has the highest amount due.

No, we can’t process payments by phone.  We provide several different payment options. You can pay online using your debit/credit card, drop a check or money order in our drop boxes located behind City Hall, mail in your payment, or sign up for automatic draft.  You can sign up for automatic draft on our website here.

To view and print a copy of your water and sewer bill please log-in to our WaterSmart portal at www.belmont.watersmart.com

To check your water usage or set up leak alerts log-on to our WaterSmart portal at www.belmont.watersmart.com

No, we do not transfer accounts.  If you’re moving from one address and wish to start service at another, please fill out a disconnection of service request form for your current address, then fill out a request for service for the new address.  You can access these forms on our website by clicking here.

You can complete this process online. 

To start service please fill out the form located here.

To stop service please fill out the form located here.

Your account number is located at the top of your water bill. Don’t forget to include the “-0” at the end when logging into your account at www.belmont.watersmart.com.

Our rates have not increased since 2018.  For more information on our current rates visit our current rate schedule here.

The City of Belmont provides several payment options. You can pay online using your debit/credit card, drop a check or money order in our drop boxes located behind City Hall, mail in your payment, or sign up for automatic draft by clicking here.  

To obtain a golf cart permit call Belmont’s Code Enforcement Officer at 704-829-4024 and schedule an inspection. The Code Enforcement Officer will inspect and accept the $25 permit fee and $5 decal fee.

Driving golf carts on some city streets is permissible if you obtain a permit and follow the city regulations.  The rules and regulations for golf cart operations in the city can be found on our website here.  You can apply for a golf cart permit through our website here, by mail, or by visiting the Belmont Police Department at 201 Chronicle Street, Belmont, NC 28012.

Alarm permits can be obtained online or by mail.  An application can be obtained at the Belmont Police Department 201 Chronicle Street, Belmont, NC 28012 or on our website here.

Yes.  Both residential and commercial alarm systems are required to be registered with the City of Belmont’s Police Department.  This permit is very important and aids the police department in responding to alarms within the city by providing them the contact information for the owners and alarm company.  You can view the alarm system ordinance by clicking here.  You can fill out the alarm system registration online by clicking here.

It is important to provide the code enforcement officer good information to aid them in carrying out the initial inspection.  Information needed include the address or good description of the location, details of what violation you are reporting, and a picture if available.  Pictures can be included in reporting by email to cray@cityofbelmont.org, through the city’s website here, or by texting 704-859-2354.

There are a couple of ways to report a possible code violation.  First you may want to contact the city’s code enforcement officer by email cray@cityofbelmont.org  or 704-616-6733  to discuss or report the issue.  You can also report a code violation by texting 704-859-2354.

Before any transportation plans are finalized, the public will have the opportunity to participate by providing public comment and/or participating in community engagement efforts. These opportunities will be posted on our website and social media pages.

The LYNX Silver Line is a proposed 26-mile light rail line that is part of CATS 2030 Corridor System Plan. The line stretches from the Town of Matthews, through Center City, into the City of Belmont. More information on this project can be found on the City of Charlotte website.

The City of Belmont continues to advocate for traffic improvements throughout the City through coordination with  Gaston Cleveland Lincoln MPO and the NC Department of Transportation. Chapter 16 of our Land Use Development Code also requires developers to comply with our Traffic Impact Analysis requirements and make improvements as necessary to mitigate these impacts and maintain safe traffic and transportation operations.

The City of Belmont has several great places for hiking and biking, including but not limited to, the Seven Oaks Preserve Trail and  Rocky Branch Park. You can also check out our new Belmont GO app offering free maps, guides, and tours  around the City.  You can download the Belmont Go App in the Apple Store or Google Play Store.

The City of Belmont’s Planning and Zoning Department makes every effort keep the information on our Transportation Planning page, although changes to exact timelines are subject to change due to funding and coordination efforts with collaborative entities. If you have questions related to a specific project, please contact our Associate Planner planning@cityofbelmont.org.

We live in a country where private property rights are highly valued and government control is limited. For Belmont to stop all future growth, the City would have to purchase existing development rights for all parcels within its planning jurisdiction. Even if everyone who owned property agreed to sell their rights and it was legal for the City to purchase them, the cost would be more than citizens could bear. It is simply not a financially feasible or fiscally responsible option. Nor would no growth in Belmont stop traffic from increasing. A great number of the average daily trips within Belmont are made by people moving through Belmont and not people living in Belmont. Even if Belmont stopped growing, the Charlotte region will continue to grow and impact our city. Cities are constantly changing, some by growing and others by declining. Much of the reason for change in Belmont is caused by factors the City cannot control. We could not stop the closure of our textile mills and other economic changes driven by national and global trends. We have limited ability to impact state and federal roads. What Belmont can do, however, is manage changes in land use and how those changes impact our citizens. Our Comprehensive Land Use Plan is one important tool that we use to manage that change.

You have received notice for a neighborhood meeting because a property nearby has applied for a conditional re-zoning. The City of Belmont requires developers making this request to hold at least one community meeting to inform the surrounding property owners about their plans for development. While these meetings are not organized by the City, we strongly encourage your participation so that you can stay informed and share your thoughts on the proposed plans before they are presented to the Planning Board and City Council for recommendation and approval.

North Carolina uses two different types of hearings to formally obtain comment on proposed zoning decisions: legislative hearings and evidentiary hearings. Legislative hearings allow citizens to comment on a specific proposal and provide their opinion in front of those making the decision. Evidentiary hearings are much like a court proceeding-witnesses present testimony, exhibits are submitted, detailed minutes are kept, and a formal written decision is rendered.  Additional information on this topic is available by the School of Government

A variance is a permit to allow deviation from the City’s Land Development Code due to a physical constraint found on your property.  This process requires your request to go before a citizen’s board,  the Board of Adjustment, to hear and reach a decision on your request.  For more information call the Planning Department at 704-901-2610.

A re-zone is the process of changing the existing zoning classification to a new classification.  Each zoning classification has set permitted land uses and regulations for development that must be followed.

Land use and development regulations can be found within the Land Development Code.  You can view the Land Development Code here.

You can review the city’s zoning map here if you are familiar with the location.  If you are unfamiliar with a parcels location we recommend obtaining the information at Gaston County’s Interactive GIS Map here. This online map allows the user search for an individual parcel and obtain a wide range of information including the zoning by adding layers.

Effective March 2019, the City of Belmont requires sealed foundation surveys prior to Gaston County framing inspections for new construction homes in order to ensure compliance with our setback requirements and minimize the costs for corrections if needed.

Our online customer portal allows residents to complete a permit search based on property address, parcel ID#, or contractor name. If you suspect work that requires a permit is being completed without a proper permit in place, please contact our Code Enforcement Officer, Chris Ray via email cray@cityofbelmont.org, or 704-616-6733 . 

The City of Belmont adopts a fee schedule every fiscal year that runs from July 1 through June 30 and outlines our current permit costs.  If you have any questions, please contact the Planning and Zoning Department at 704-901-2610.

Effective July 1, 2019: All floodplain reviews will be completed by Gaston County Planning and Development Services.  For more information about Developing in the Special Flood Hazard Area, please contact Jena Goodmanvia email at  jena.goodman@gastongov.comor by phone at 704-866-3907.

Regulations vary from not requiring a permit as long as you follow the code, to having to meet the code and obtain a permit.  Contact the Planning & Zoning Department to discuss your project at 704-901-2610.

Belmont zoning permits can be obtained electronically through our online customer portal.  If you need to visit our office we are located at 37 N. Main Street located behind City Hall in downtown Belmont.

New construction and most alterations require a zoning  permit from the City of Belmont and then a building permit from Gaston County Building Inspections.  Please call the Planning Department at 704.901.2610 to discuss your project.

Like other cities in North Carolina, property and sales tax are Belmont’s primary sources of funds to pay for facilities such as roads, parks, and public services—together they make up 75% of the City’s total revenue stream. While residential growth is very important to a healthy Belmont, to maintain reasonable property taxes and provide high quality services and facilities that our residents want and need we need to encourage a balanced tax base that includes commercial and industrial properties. It is also important that we try to provide more jobs close to where our residents live.

No plan, however thorough, can foresee every aspect of the future nor can it always predict the best way to respond. However, the presumption should always be that the plan is right unless new information can be shown that a different future for a piece of property makes more sense. You will always have the right to demonstrate how what you envision with your property is better for Belmont. Keep in mind, though, that the plan is an aspirational guide that will require interpretation and enforcement through the Land Development Code and other regulatory policies. By itself, it has no force of law.

Adopted plans for the City of Belmont are used to help guide the growth and development of our community, and can be found using the links below.

The City also refers to plans adopted by our external partners to help guide planning decisions.  For questions relating to adopted and/or referenced planning documents, please contact the Planning and Zoning Department at 704-901-2610.

All of the city and community events can be found on the Events tab on our website homepage or by clicking here: https://belmont-nc.proudcity.com/recreationandevents/

It means that the program your child is waiting to participate in has reached its max number of registrants.  If any of those registrants cancel their registration and no longer wish to participate or if another team is added to the program your child will be considered in the order they are on the wait list.

Your child can move up an age group, but not down.

Please visit our Parks and Recreation Department page for sign up information: https://belmont-nc.proudcity.com/classes-camps-and-programs/

At this time we do not have any grills in our city parks. We are working on adding them for future use.

In both the recreation center and the new community center there is a kitchenette, which includes a refrigerator, sink, and a microwave that guests are welcome to use during an event.

The current recreation center, the Ford Center, hold approximately 60 people with tables and chairs.  Our new community center will hold approximately 170 with tables and chairs, and 300 people with tables only and an aisle.

All property located within municipal limits, or within Belmont’s extraterritorial jurisdiction (ETJ) are subject to the City of Belmont’s planning and zoning requirements. For questions relating to your specific property, please contact the City of Belmont Planning Department at 704-901-2610.

If you would like to reserve a picnic shelter, please follow the link to reserve online. If you have any questions please call the parks and rec office at 704-825-8191.

The administration department includes the city manager, city clerk, communications, public relations, information technology services, human resources, and much more.

Please call Waste Pro at 704-839-7800 or submit a ticket online by clicking here.

To find out when your trash or recycling pick up day is click here.

To find out more information on where you can properly dispose of paints and chemicals click here.

All local elections are managed by Gaston County.  For more election information click here.

To find you voting location, please click here.

To register to vote in state and local elections, click here.

Belmont zoning permits can be obtained electronically through our online customer portal.  If you need to visit our office we are located at 37 N. Main Street located behind City Hall in downtown Belmont.

All vehicles are registered with the State of North Carolina.  To register your vehicle click here.

All animal licensing is managed by Gaston County.  To find out more information on how to register your pet click here.

If you would like to reserve a picnic shelter, please follow the link to reserve online. If you have any questions please call the parks and rec office at 704-825-8191.

At this time, we do not have a public swimming pool in Belmont.

If you have a non-emergency need during regular business hours (Monday – Friday 8 AM – 5 PM), please call 704-825-3792.

For information on how to obtain a police report click here.

You can report a crime directly on this website.  To view and submit the form, please click here.

To view a list our current recycling guidelines, click here.

To enroll a student in Gaston County schools click here.

All vital records are kept by the Gaston County Register of Deeds.  To visit their website click here.

All vital records are kept by the Gaston County Register of Deeds.  To visit their website click here.

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