You can report the issue through our online portal: https://belmont-nc.proudcity.com/report-a-problem/, otherwise please contact our public works department at 704-825-0507 and they will be able to assist you.
FAQ Topic: Water Service
You can monitor your water usage on our online portal: www.belmont.watersmart.com. Once you have registered your water account online you can also set-up leak alerts. If you need immediate assistance please contact our public works department at 704-825-0507 and they will be able to assist you.
We charge a $15.00 late fee on the 15th of each month for any accounts that aren’t paid in full by 5:00 PM. We also charge a $50.00 delinquency penalty on the 21st of each month at 5:00 PM.
We offer an extension once per 6 months which you can receive by emailing email@example.com or by calling us at 704-825-5586, option 4.
You can purchase spigot locks at Lowes, Home Depot, or Amazon.
We offer a one-time forgiveness to assist you with your highest bill per 12 month period. Please submit an explanation of the situation in writing to city hall and as a courtesy, we will process a one-time adjustment.
No, we do not offer bill adjustment for lawn watering or power washing.
Please submit the start and stop meter readings and the date you filled your pool. We will adjust only the sewer portion of your bill. Please mailed this information to PO Box 431, Belmont, NC 28012 or email this information to firstname.lastname@example.org
Yes. In order for us to process an adjustment on your account, please submit a copy of the repair receipt or invoice and we will adjust your water bill that has the highest amount due.
No, we can’t process payments by phone. We provide several different payment options. You can pay online using your debit/credit card, drop a check or money order in our drop boxes located behind City Hall, mail in your payment, or sign up for automatic draft. You can sign up for automatic draft on our website … Continued