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FAQ Topic: Public Works FAQs

How to report a pipe or hydrant leak?

You can report the issue through our online portal: https://belmont-nc.proudcity.com/report-a-problem/, otherwise please contact our public works department at 704-825-0507 M-F 8AM – 5PM or 704-689-8716 on evening and weekends and someone will be able to assist you.

How do I know if I have a water leak?

You can monitor your water usage on our online portal: www.belmont.watersmart.com.  Once you have registered your water account online you can also set-up leak alerts.  If you need immediate assistance please contact our public works department at 704-825-0507 and they will be able to assist you.

How can I find answers to drinking water quality questions or concerns?

The City of Belmont provides its customers with a Water Quality Report every year. This provides detailed information on drinking water quality.  The most recent report is available here. If you have additional questions or concerns about your water quality, please contact the water plant at 704-825-2625.

When do you charge late fees?

We charge a $15.00 late fee on the 15th of each month for any accounts that aren’t paid in full by 5:00 PM.  We also charge a $50.00 delinquent fee on the 25th of each month at 5:00 PM.

How do submit a request for a pool adjustment?

Please submit the start and stop meter readings and the date you filled your pool.  We will adjust only the sewer portion of your bill.  Please mailed this information to PO Box 431, Belmont, NC 28012 or email this information to customerservice@cityofbelmont.org

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