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FAQ Topic: Billing

When do you charge late fees?

We charge a $15.00 late fee on the 15th of each month for any accounts that aren’t paid in full by 5:00 PM.  We also charge a $50.00 delinquency penalty on the 21st of each month at 5:00 PM.

Is City Hall open yet?

No.  At this time we do not have a date to reopen our city buildings. Please continue to use our other payment and communication options.

How do submit a request for a pool adjustment?

Please submit the start and stop meter readings and the date you filled your pool.  We will adjust only the sewer portion of your bill.  Please mailed this information to PO Box 431, Belmont, NC 28012 or email this information to customerservice@cityofbelmont.org

Can I pay my bill over the phone?

No, we can’t process payments by phone.  We provide several different payment options. You can pay online using your debit/credit card, drop a check or money order in our drop boxes located behind City Hall, mail in your payment, or sign up for automatic draft.  You can sign up for automatic draft on our website … Continued

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