When do you charge late fees?
We charge a $15.00 late fee on the 15th of each month for any accounts that aren’t paid in full by 5:00 PM. We also charge a $50.00 delinquency penalty on the 21st of each month at 5:00 PM.
FAQ Topic: Billing
What if I can’t pay my bill on time?
We offer an extension once per 6 months which you can receive by emailing customerservice@cityofbelmont.org or by calling us at 704-825-5586, option 4.
Is City Hall open yet?
No. At this time we do not have a date to reopen our city buildings. Please continue to use our other payment and communication options.
I forgot my hose was on, do you offer any type of forgiveness?
We offer a one-time forgiveness to assist you with your highest bill per 12 month period. Please submit an explanation of the situation in writing to city hall and as a courtesy, we will process a one-time adjustment.
Do you do process bill adjustments for lawn watering or power washing?
No, we do not offer bill adjustment for lawn watering or power washing.
How do submit a request for a pool adjustment?
Please submit the start and stop meter readings and the date you filled your pool. We will adjust only the sewer portion of your bill. Please mailed this information to PO Box 431, Belmont, NC 28012 or email this information to customerservice@cityofbelmont.org
I had a water leak, can I get an adjustment made to my bill?
Yes. In order for us to process an adjustment on your account, please submit a copy of the repair receipt or invoice and we will adjust your water bill that has the highest amount due.
Can I pay my bill over the phone?
No, we can’t process payments by phone. We provide several different payment options. You can pay online using your debit/credit card, drop a check or money order in our drop boxes located behind City Hall, mail in your payment, or sign up for automatic draft. You can sign up for automatic draft on our website … Continued
How can I get a copy of my bill?
To view and print a copy of your water and sewer bill please log-in to our WaterSmart portal at www.belmont.watersmart.com
How can I check my water usage?
To check your water usage or set up leak alerts log-on to our WaterSmart portal at www.belmont.watersmart.com