When do you charge late fees?
We charge a $15.00 late fee on the 15th of each month for any accounts that aren’t paid in full by 5:00 PM. We also charge a $50.00 delinquent fee on the 25th of each month at 5:00 PM.
FAQ Topic: Billing
Do you do process bill adjustments for lawn watering or power washing?
No, we do not offer bill adjustment for lawn watering or power washing.
How do submit a request for a pool adjustment?
Please submit the start and stop meter readings and the date you filled your pool. We will adjust only the sewer portion of your bill. Please mailed this information to PO Box 431, Belmont, NC 28012 or email this information to customerservice@cityofbelmont.org
I had a water leak, can I get an adjustment made to my bill?
Yes. In order for us to process an adjustment on your account, please submit a copy of the repair receipt or invoice and we will adjust the sewer portion of your bill that has the highest amount due. Contact customerservice@cityofbelmont.org with additional questions.
Can I pay my bill over the phone?
No, we can’t process payments by phone. We provide several different payment options. You can pay online using your debit/credit card, drop a check or money order in one of our drop boxes located at CityWorks (1401 E. Catawba Street) or City Hall (115 N. Main Street), mail in your payment, or sign up for … Continued
How can I get a copy of my bill?
To view and print a copy of your water and sewer bill please log-in to our WaterSmart portal at www.belmont.watersmart.com
How can I check my water usage?
To check your water usage or set up leak alerts log-on to our WaterSmart portal at www.belmont.watersmart.com
Can I transfer my water and sewer service to a new address?
No, we do not transfer accounts. If you’re moving from one address and wish to start service at another, please fill out a “Stop Service” request form for your current address, then fill out a “Start Water Account” request for service for the new address. You can access these forms on our website by clicking … Continued
How do I locate my account number?
Your account number is located at the top of your water bill. Don’t forget to include the “-0” at the end when logging into your account at www.belmont.watersmart.com.
Have the City of Belmont’s water and sewer rates increased?
Our rates were increased in 2024 for the first time since 2019. For more information on our current rates visit our current rate schedule here. To read more information about the most recent water and sewer rate increase, click here.