Beginning Wednesday, June 25, smoke testing of our sanitary sewer lines will begin. No action is required from residents. More information can be found by clicking the "Sewer Smoke Testing" button on the home page. 

FAQ Topic: Utilities

How do I know if I have a water leak?

You can monitor your water usage on our online portal: www.belmont.watersmart.com.  Once you have registered your water account online you can also set-up leak alerts.  If you need immediate assistance please contact our public works department at 704-825-0507 and they will be able to assist you.

How can I find answers to drinking water quality questions or concerns?

The City of Belmont provides its customers with a Water Quality Report every year. This provides detailed information on drinking water quality.  The most recent report is available here. If you have additional questions or concerns about your water quality, please contact the water plant at 704-825-2625.

When do you charge late fees?

We charge a $15.00 late fee on the 15th of each month for any accounts that aren’t paid in full by 5:00 PM.  We also charge a $50.00 delinquent fee on the 25th of each month at 5:00 PM.

I had a water leak, can I get an adjustment made to my bill?

Yes. In order for us to process an adjustment on your account, please submit a copy of the repair receipt or invoice and we will adjust the sewer portion of your bill that has the highest amount due. Contact customerservice@cityofbelmont.org with additional questions.

Can I pay my bill over the phone?

No, we can’t process payments by phone.  We provide several different payment options. You can pay online using your debit/credit card, drop a check or money order in one of our drop boxes located at CityWorks (1401 E. Catawba Street) or City Hall (115 N. Main Street), mail in your payment, or sign up for … Continued

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