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FAQ Topic: Utilities

How can I find answers to drinking water quality questions or concerns?

The City of Belmont provides its customers with a Water Quality Report every year. This provides detailed information on drinking water quality.  The most recent report is available here. If you have additional questions or concerns about your water quality, please contact the water plant at 704-825-2625.

When do you charge late fees?

We charge a $15.00 late fee on the 15th of each month for any accounts that aren’t paid in full by 5:00 PM.  We also charge a $50.00 delinquent fee on the 25th of each month at 5:00 PM.

How do submit a request for a pool adjustment?

Please submit the start and stop meter readings and the date you filled your pool.  We will adjust only the sewer portion of your bill.  Please mailed this information to PO Box 431, Belmont, NC 28012 or email this information to customerservice@cityofbelmont.org

I had a water leak, can I get an adjustment made to my bill?

Yes. In order for us to process an adjustment on your account, please submit a copy of the repair receipt or invoice and we will adjust the sewer portion of your bill that has the highest amount due. Contact customerservice@cityofbelmont.org with additional questions.

Can I pay my bill over the phone?

No, we can’t process payments by phone.  We provide several different payment options. You can pay online using your debit/credit card, drop a check or money order in one of our drop boxes located at CityWorks (1401 E. Catawba Street) or City Hall (115 N. Main Street), mail in your payment, or sign up for … Continued

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