Archives: FAQs

How should I respond to an CityConnect public emergency message?

Listen carefully and follow the instructions. You will be able to replay the message and write down phone numbers and addresses. Contact the phone numbers provided within the message for more information. Do not call 911 for more information. In a public emergency situation, the 911 dispatch will be very busy responding to individual emergency … Continued

What if I was signed up, but didn’t receive an alert?

There are several possible reasons why you didn’t receive an alert Someone else picked up your phone You didn’t recognize the sender and deleted the message without reading it Your phone numbers have been changed since registration These are reasons why we test the CityConnect Communications System, so that residents can become familiar with it.

Why don’t I get messages during torando warnings or thunderstorms?

The City of Belmont does not issue alerts messages during fast changing severe weather events such as tornadoes and thunderstorms. There are many publicly available, reliable, and accurate means of receiving severe weather information that citizens are encouraged to use such as NOAA Weather Radios (National Weather Service), smart phone apps and local (Charlotte) TV … Continued

What does CityConnect cost me?

The Community Alert System is free to residents of the City of Belmont. We are working to provide an efficient and effective way to communicate information related to public safety. Depending on your service provider, you may incur minor charges for a received cell phone call or text messages.

How do I enroll?

Ready to Sign Up? Click here to visit the CityConnect registration and login webpage. Need assistance with registering for CityConnect? Watch our helpful video guide by clicking here. View the image below for step-by-step instructions on creating your CityConnect account. Click to enlarge.

Additional questions or technical support

If you have questions about the CityConnect program, please contact us at For technical help with the application, please contact CodeRED for assistance at 866-939-0911.

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