Coronavirus (COVID-19)

Listen carefully and follow the instructions. You will be able to replay the message and write down phone numbers and addresses. Contact the phone numbers provided within the message for more information. Do not call 911 for more information. In a public emergency situation, the 911 dispatch will be very busy responding to individual emergency calls. They will not be able to answer questions related to CityConnect messages.

Understandably, people want to know what is happening and what is being done during a public emergency. However, calling the Department of Emergency Services and 911 ties up phone lines and human resources that can best be used managing the emergency. During an emergency situation, the Department of Emergency Services will use the CityConnect communications system to provide ongoing information updates as circumstances change. One of the purposes of the CityConnect communications system is to provide timely and accurate information to residents, freeing Emergency Services resources to appropriately manage the situation at hand.

You should always tune to local television and radio stations. Your emergency preparedness plan should include a battery-operated radio.

There are several possible reasons why you didn’t receive an alert

1. Someone else picked up your phone
2. You didn’t recognize the sender and deleted the message without reading it
3. Your phone numbers have been changed since registration

These are reasons why we test the CityConnect Communications System, so that residents can become familiar with it.

The City of Belmont does not issue alerts messages during fast changing severe weather events such as tornadoes and thunderstorms. There are many publicly available, reliable, and accurate means of receiving severe weather information that citizens are encouraged to use such as NOAA Weather Radios (National Weather Service), smart phone apps and local (Charlotte) TV and radio stations.