Have the new meters been tested for accuracy?
Yes, the meters that have been installed have been tested and guaranteed accurate by the manufacturer, Mueller Systems, in compliance with American Water Works Association (AWWA) accuracy standards. Additionally, the design of the installation process includes a pilot phase, which allows a sub-set of the meters to be installed and the billing software to be integrated, so the entire process, from the meter to the bill, will be tested and verified for accuracy prior to City-wide installation.

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1. Why is the City upgrading my water meter?
2. How does the new system work?
3. What is the technology that reads my meter and sends it to the City? Is it safe?
4. How long will I be without water during installation?
5. Do I have to pay for my new meter?
6. Have the new meters been tested for accuracy?
7. Will my water bill increase?
8. Could I have a leak that is causing extra water usage?
9. Who can I talk to about my water bill?