Hurricane Florence Information

Contact Information

  • For a life threatening emergency or hazardous condition, police, fire or medical 
    emergencies, please call 9-1-1.
  • If you lose electricity and are a Duke Energy customer call 1-800-POWER-ON or a Rutherford Electric customer call 1-800-228-5331 to report a power outage.
  • To report a water or sewer outage call (704) 689-8716.
  • To report fallen trees on City roads call (704) 689-4703, please do not call this number if a tree has fallen on your personal property.  If a tree has fallen and it is an emergency situation
    call 9-1-1.
  • To report flooded roads, please call (704) 689-4703.  If you need emergency assistance because of flooding, call 9-1-1.
  • For non-emergency related issues call: 
    Fire Department: 704-825-0502
    Police Department: 704-825-3792
  • Statewide, you can call NC-211 (just dial 211 from any phone) for preparedness information or resources related to the storm.  For other non-emergency questions or concerns, 
    call (704) 866-3300

Important Links



Resources



Shelters


  • Gaston County has opened a day shelter at the Gaston County Citizens Resource Center that will be open from 6:30 AM – 8 PM for travelers and others needing a place to ride out the storm. The center is located at 1303 Dallas Cherryville Hwy, Dallas, NC 28034.
  • An Emergency Shelter will open at Ashbrook High School at 5 PM on Friday, September 14.

Stay Informed

Citizens are encouraged to carefully monitor the City and County’s webpages and social media channels for important storm information and updates. For non-emergency questions or concerns, the public may call Gaston County (704) 866-3300.

Ways You Can Help

  • Make sure any storm drains on or near your property are clear before the rain begins. Our staff cleaned approximately 400 storm drains from North Belmont down to the peninsula in South Belmont, but as the wind continues debris will cover them again very quickly.
  • Secure items left outside so they don't become hazardous in high winds.
  • Spread information - Many of our older and/or disabled residents might not have access to electronic resources, including storm updates. We would like your help getting this information out to as many as possible by checking in on friends, family, and neighbors over the course of this event.
  • Report any downed trees or flooding on roads in Belmont. Emergency personnel need to be able to reach residents in emergency situations. We also need to make sure we are informing people of flooded roadways so they know not to drive on them. Contact numbers are listed above.
  • Bring any pets inside.
  • Most importantly....Stay safe!


Important Things To Remember

  • Preparations include non-perishable food, medications, water, flashlights, batteries, plans for pets, and clearing the yard and storm drains of debris that can cause damage.
  • If you see a downed power line, do not go near it.
  • Never drive through flooded roadways. For travel information and updates on road closures, please visit drivenc.gov
  • Fully charge all of your electronics.
  • Fill large containers with water and put them in your freezer to make large ice blocks in case of a power outage.
  • Take pictures of the exteriors of your homes and vehicles in case you need to file an insurance claim after the storm.
  • If you have an outdoor pet and you cannot bring them inside during the storm, write your contact information on their belly. Collars can be lost and microchips cannot be read without internet.
  • When you let your pet out to use the bathroom make sure fence gates are closed. The wind can blow them open and your pets can escape.
  • If you are using candles to provide light in your homes make sure they are not in a place where they could start a fire.
  • If you have a generator or grill do NOT use it inside. The fumes can cause carbon monoxide positioning.
  • If you use your vehicle to charge electronics do not keep them running in an enclosed space, i.e. your garage. The fumes can cause carbon monoxide positioning.